Refund Policy

Effective Date: July 2, 2026 • Return Policy for Lifetime Licenses

1. 7-Day Refund Guarantee

VEXCRM is designed to fulfill the requirements of high-efficiency enterprise sales, support, and development teams. To give your business complete peace of mind, we back every product license with a strict **7-Day Refund Guarantee**.

If the CRM platform does not align with your internal software ecosystem, database requirements, or operational workflow parameters, you are eligible to request a full refund of your purchase amount within exactly **168 hours (7 days)** of your purchase confirmation timestamp.

"The refund request must be initiated within the 7-day window. After 7 days, all sales are final."

2. Eligibility & Verification Conditions

Because VEXCRM licenses grant access to private code modifications and isolated cloud configuration templates, refunds are strictly conditional upon verifying the elimination of all deployed resources:

Prerequisite Verification Steps

  • Ticket Creation: You must raise an official request via your billing dashboard or by emailing **connect@vexfore.com** within the 7-day window.
  • De-authorization of License: The system administrator must sign the De-authorization Form confirming the complete deletion and wipe of all self-hosted databases, configurations, and database backups.
  • Code Destruction: You must completely destroy all locally stored ZIP bundles, module directories, and database tables linked to the licensed instance.

3. Policy Exclusions

The 7-day refund guarantee applies exclusively to core software license purchases. The following costs are non-refundable under any conditions:

  • Custom Integration Labor: Fees paid for bespoke code configurations, database migrations, custom design implementations, or hands-on installation support executed by the VEXCRM engineering team.
  • Third-Party Gateway Fees: Transaction charges, currency exchange fees, or bank processing costs deducted by Stripe, PayPal, or your credit card provider during checkout.
  • API & SMS Costs: Dynamic balances spent on Meta WhatsApp Cloud API gateways, third-party SMS providers, or custom server setups.

4. Revocation of Lifetime License

Upon validation and approval of your refund request:

  • The lifetime license key associated with your business email is permanently revoked and deactivated.
  • Your credentials for the update repository are deactivated, blocking access to minor releases, visual bug patches, and upcoming modules.
  • Any running software instances using the revoked key will immediately terminate database synchronization.

5. Processing SLA

Once the de-authorization is signed and the deletion of the code is verified by our compliance desk, the refund is processed immediately.

The funds are returned to the original payment method utilized during checkout. Depending on banking institutions and credit card providers, the transaction may take **5 to 10 business days** to settle back into your corporate accounts.